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Log-in problems with Internet Explorer

Filed under General on December 07, 2012 | Comment(s)

We have been made aware that some users have experiencing issues with the website pertaining to Profile login, presign or renewal not letting a user past the rider search function. We've put together this solution that works on Microsoft IE 8 or 9.

Step 1: Launch in Internet Explorer
Step 2: Go to Tools > Internet Options > Browsing History
Step 3: Select Cookies and Temporary Internet files, then click "Delete
Step 4: press F12 to open IE Developer Tools
Step 5: Select Cache > Clear Session Cookies
Step 6: Select Cache > Clear Cookies for Domain
Step 7: Close and restart Internet Explorer.

Other possible options are installing Mozilla Firefox or Google Chrome as a browser.  Both are free.

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