Login Help

We have been made aware that some users have experiencing issues with the website pertaining to website login, presign or renewal not letting a user past the login function. We've put together this solution that works on Microsoft IE 8 or 9.

Step 1: Launch in Internet Explorer
Step 2: Go to Tools > Internet Options > Browsing History
Step 3: Select Cookies and Temporary Internet files, then click "Delete
Step 4: press F12 to open IE Developer Tools
Step 5: Select Cache > Clear Session Cookies
Step 6: Select Cache > Clear Cookies for Domain
Step 7: Close and restart Internet Explorer.

Other possible options are installing Mozilla Frefox or Google Chrome as a browser. Both are free.

Did you get an error after confirming an order?

Click on My Profile at the top left hand side of the page and review your credit card information.